PRIME ERA PTY LTD
General Conditions
A. General Information
These Terms and Conditions apply to all products and services provided by Prime Era Pty Ltd (“Prime Era”, “we”, “us”, “our”).
For all matters relating to the products and services provided by Prime Era Pty Ltd, the Client should contact the relevant Studio Manager via the nominated contact details provided at sign-up.
It is the responsibility of the Client to do all that is necessary to fully understand the terms of this Agreement. This may involve seeking independent legal, medical, or professional advice.
The non-exercise of, or delay in exercising, any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of a power or right preclude any other or further exercise of it. A power or right may only be waived in writing, signed by the party to be bound by the waiver.
Should any provision of this Agreement be held by a Court of competent jurisdiction to be unlawful, invalid, or unenforceable, or in conflict with any rule, statute, ordinance, or regulation, the validity and enforceability of the remaining provisions will not be affected.
Session Packages, Memberships & Personal Training
B. What you can expect from Prime Era
Prime Era trainers will utilise their skills, knowledge, and experience in the preparation and delivery of training sessions in a manner that considers the Client’s personal goals, fitness level, ability, preferences, injuries, and limitations as disclosed by the Client.
The role of the trainer is to provide coaching, supervision, advice, and support to assist the Client in performing exercises correctly and safely, and to support progress toward agreed goals.
Trainers will prepare structured training programs based on information gathered through questionnaires, assessments, and consultations undertaken at the commencement of training and during the Client’s participation.
Training programs, guidance, and supporting materials may be provided electronically to the Client’s nominated email address and may be revised, amended, or withdrawn at the discretion of Prime Era.
Everfit Training Application Access
Where a Client is enrolled in any personal training service, Prime Era may provide access to the Everfit training application for the duration of the Client’s active personal training arrangement.
Everfit access may include personalised training programs, exercise demonstrations, progress tracking, communication features, and program updates.
Everfit application access is provided as a supplementary service only and is available solely while the Client maintains an active personal training arrangement with Prime Era.
Prime Era reserves the right to modify, suspend, or withdraw Everfit access where personal training services cease, payments fail, or where required for operational, technical, or third-party reasons.
Nutritional or lifestyle guidance provided by Prime Era is general in nature only. Prime Era Pty Ltd and its trainers are not registered or accredited practising dietitians, medical practitioners, or exercise physiologists. Such guidance is not intended to replace professional or medical advice.
Client progress will be monitored, and training programs may be adjusted accordingly.
All personal information of the Client will be kept private and confidential, however, where genuine health or safety concerns arise, relevant information may be disclosed internally or to allied health professionals for referral or advice purposes.
Client training sessions will be conducted, supervised, and coached for a duration of approximately fifty-five (55) minutes, unless otherwise specified or agreed.
Weekly check-ins may be conducted if requested by the Client or if the Client completes and submits a provided check-in document.
No Guarantee of Results
The Client acknowledges that results from physical training vary between individuals and depend on numerous factors including, but not limited to, attendance, effort, consistency, lifestyle factors, and adherence to guidance provided.
Prime Era does not guarantee any specific outcomes or results from participation in its services.
C. Client Obligations
The Client must ensure that all information provided in pre-exercise screening forms, questionnaires, and waivers is honest, accurate, and complete.
Trainers may recommend that medical clearance or professional advice be obtained. The Client is solely responsible for obtaining such clearance prior to undertaking physical activity, nutritional, or physical interventions.
Clients must participate in any assessment or screening process deemed necessary by Prime Era.
Clients agree to:
Arrive on time for scheduled sessions
Wear appropriate clothing and clean, supportive footwear
Bring any required medication or medical equipment
Follow trainer instructions and gym rules
If a Client elects to perform training outside the Prime Era facility using provided programs, they do so entirely at their own risk.
D. Initial Documents & Health Screening
If a trainer recommends or refers the Client to a third-party practitioner for assessment or treatment, it is the Client’s responsibility to follow up on that recommendation.
Prime Era Pty Ltd reserves the right to refuse or suspend service to a Client where it is reasonably believed participation poses a risk to the Client or others. Such refusal may occur immediately and does not entitle the Client to a refund.
E. Cancellations, Rescheduling & Lateness
Personal training sessions require a minimum of twenty-four (24) hours’ notice to cancel or reschedule without penalty.
Cancellations or rescheduling requests made within 24 hours of a scheduled session may result in the session being forfeited.
Rescheduled sessions must be completed within fourteen (14) days of the original booking or will be forfeited.
If a Client arrives late to a scheduled session, the session will conclude at the scheduled end time and no extension will be provided.
If a trainer is late, reasonable additional time will be added to ensure the minimum session duration is met.
Prime Era reserves discretion in determining whether late cancellation penalties apply based on circumstances.
Memberships, Payments and Pricing
F. Membership Terms
Memberships may be entered into on:
A weekly direct debit basis; or
An upfront basis for a fixed term of six (6) months being twenty-five (25) weeks; or An upfront basis for a fixed term of twelve (12) months being fifty (50) weeks.
The Client acknowledges that references to “6 months” and “12 months” are calculated on a 25-week and 50-week basis respectively, and not by calendar months.
G. Payment Methods
Accepted methods of payment include direct debit, electronic bank transfer, or other approved payment methods.
All payments must be made in accordance with the agreed payment schedule
Direct Debit & Failed Payments
Where payments are made by direct debit, the Client authorises Prime Era to debit the nominated account in accordance with the agreed payment schedule.
If a payment is declined, dishonoured, or fails for any reason, Prime Era may suspend services until outstanding amounts are paid.
Repeated failed payments may result in termination of the membership in accordance with these Terms and Conditions.
Booking & Membership Software
Prime Era Pty Ltd utilises third-party booking and membership management software, including Clubfit, to facilitate class bookings, scheduling, payments, and member account management.
The Client acknowledges that such software is provided by a third party and may be subject to outages, maintenance, delays, or technical issues outside the control of Prime Era Pty Ltd.
Prime Era Pty Ltd is not responsible for service interruptions, booking errors, payment processing delays, or limitations arising from third-party software systems, and such issues do not entitle the Client to refunds, credits, or extensions, except where required by law.
H. Non-Refundability
All memberships, session packages, and upfront payments are non-refundable to the maximum extent permitted by law.
Nothing in this Agreement excludes or limits any rights or remedies the Client may have under the Australian Consumer Law that cannot lawfully be excluded.
I. Foundation Memberships – Price Lock
Foundation memberships include a locked weekly rate for the lifetime of the membership, conditional upon the membership remaining active and payments being made without interruption.
If a Foundation membership is cancelled, suspended beyond an approved medical hold, or payments fail or are dishonoured, the price lock is permanently void and cannot be reinstated.
If the Client later rejoins Prime Era Pty Ltd, they will be required to accept the current advertised rates.
Cancellation of a membership immediately voids any Foundation, promotional, or locked pricing associated with that membership.
Membership Holds
Any suspension or hold of a membership is granted at the sole discretion of Prime Era and may require supporting documentation.
Holds extend time only and do not entitle the Client to refunds or credits.
Suspension beyond an approved medical hold may void any Foundation or promotional pricing.
J. Session Expiration
All session packages and services must be used within the applicable membership term.
Unused sessions or services are forfeited at the expiration of the membership term and will not be refunded or extended.
Group Training Availability
All session packages and services must be used within the applicable membership term.
Unused sessions or services are forfeited at the expiration of the membership term and will not be refunded or extended.
Liability & Assumption of Risk
The Client acknowledges that participation in physical exercise involves inherent risks, including injury, illness, or death.
The Client voluntarily participates in activities provided by Prime Era Pty Ltd and assumes all risks associated with participation.
To the maximum extent permitted by law, the Client releases Prime Era Pty Ltd, its directors, employees, contractors, and agents from liability for injury or illness arising from participation in services provided.
Termination
Prime Era Pty Ltd may terminate or suspend a membership immediately for non-payment, unsafe behaviour, breach of these Terms and Conditions, or conduct that endangers others.
No refunds apply in the event of termination.
Client Declaration
I, __________________________________________ (print name), acknowledge that I have read, understood, and agree to the Terms and Conditions set out above.
I confirm that I am aware of my own health and physical condition and voluntarily participate in physical activity with Prime Era Pty Ltd.
I agree to disclose any medical conditions, injuries, or limitations that may affect my participation.
CLIENT SIGNATURE: ___________________________
DATE: ___________________________